Before I get to what makes Tidio Chat a great online chat software (although it’s fairly new), I would like to talk a little about why you must use a live chat software on your site.
Without even realizing it, you may be sending away customers. And you will see the difference only when you see queries and leads pouring in , after you set up a live chat ! Simply because everyone loves to talk directly to a real live human being – who can interact with them right away, instead of going back & forth on emails.
Adding a Live Chat option helps in many ways – here are 3 popular ones:
1. Generates Leads
Don’t you spend lots of money and efforts in advertisements and guest posts? I’m sure these campaigns generate quite some interest and questions about your product. People who visit your site through such reviews (sponsored or otherwise) may still have some questions and concerns about your product that the post may not have covered. It’s also possible that these people are unable to locate the answer to their questions through your website either. Or perhaps they have got the answers but still want to hear it from you again – Imagine how handy a chat option can be at this point.
If you can be online – well, great! Answer the question right away.
But if you’re not available, you still get a potential lead through the query.
2. Collects Data
You get a lot of insights from a user who reaches you through chat.
When a visitor arrives, you can check the source that referred him. So if he came after reading about your customization services somewhere, you can use this information to start a conversation.
This can also help you in making a targeted offer. Other information often includes the visitors location and more.
3. Directs Product Development
People often share their most bugging thoughts about your product through the live chat. This can be very valuable when you sit planning the future releases. If you leverage live chat well, you will be create a great customer wishlist which won’t just help you win over more customers but also help you enhance your product to meet popular demands.
Now that we know how a live chat plugin can generate business for a site, it’s time to pick a great tool for your site:
Step in Tidio Chat
There are some decent live chat tools out there, but in this review, we will take a closer look at Tidio Chat, the new kid on the block.
After you login, you should see a menu on the left panel that will look like:
You can use it to adjust most of the settings of Tidio Chat.
We will look at all the options one by one.
There’s a live preview that lets you view all the changes that you make in real time.
Tidio Chat comes with a Google plugin. So you don’t have to be at the chat interface always. If you’re using Chrome and a visitor writes a message, you will receive a notification that you can click to respond to the message immediately.
Besides, Tidio Chat is also available for Apple and Android apps. You can download their mobile apps through the dashboard. An app for the Windows mobile is also in the making.
Now this one’s huge – people are increasingly using mobiles for browsing and buying, Tidio Chat offers a beautiful mobile experience. All that you have to do is choose the mobile-ready option.
Supporting mobile devices has been taken rather seriously at Tidio Chat. It beats some big alternatives completely here.
>Neat and detailed instructions have been provided to help you with the integration part.
Tidio Chat offers a fully customizable pre-chat survey form. You can use it to understand your visitor’s needs better before talking. This obviously means better response from your end.
Multiple Color Schemes
You have a lot of color options for your main chat windows. All the colors look great – you can choose one that looks matches with your website or choose a strikingly different only. There are plenty of options.
You get to set the standard online and offline messages.
Automatic Messages Triggered by Time
You can send automated messages to your online visitors after they spend a specified number of seconds on your site. This is a great way to encourage people to talk.
You can choose to place the chat popup towards the left or right of the screen.
With Tidio Chat, language won’t pose a problem in customer engagement. Tidio Chat offers support to about 140 languages. This live chat software automatically detects the language in which a user is interacting ( It does so by picking the user’s browser language) – it then presents itself in the same language to suit the users.
The number of supported languages is quite higher than what some really popular alternatives have to offer.
Tidio Chat lets you read what the visitor is typing in real time. So you can prepare your answer while the visitor is still typing.
What I specially liked about Tidio Chat:
It’s great product at a really competitive pricing. Other softwares that provide similar features cost about $15 per agent. But Tidio Chat only costs $10 for unlimited chat agents and sessions. You save a lot.
The product’s fairly new but doesn’t fail to impress. It looks really promising and I’m sure that the future updates will only make it better.
Here’s a quick comparison of their plans: